We all want our customer service to be considered excellent right? I know when I shop on line, I notice the ease (or not) of the checkout process and appreciate the email with the order confirmation. Just as when shopping in a real store, I notice the interaction with the sales staff – whether a boutique or the grocery store. A smile or a kind hello can make the difference in my experience……agree?
How can you make your Customer Service stand out from the crowd?
As my friend Matthew Goldfarb says, “ A satisfied customer will tell three people in their social circle about you. A dissatisfied one with tell thirty, and then post about it on Twitter and Facebook.”
** I have secured a 10% discount for you on Ratepoint in lieu of any affiliate fees for myself as I don’t participate in those, but instead, pass the savings on to you. Check it out.
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