We all want our customer service to be considered excellent right? I know when I shop on line, I notice the ease (or not) of the checkout process and appreciate the email with the order confirmation. Just as when shopping in a real store, I notice the interaction with the sales staff – whether a boutique or the grocery store. A smile or a kind hello can make the difference in my experience……agree?
How can you make your Customer Service stand out from the crowd?
As my friend Matthew Goldfarb says, “ A satisfied customer will tell three people in their social circle about you. A dissatisfied one with tell thirty, and then post about it on Twitter and Facebook.”
** I have secured a 10% discount for you on Ratepoint in lieu of any affiliate fees for myself as I don’t participate in those, but instead, pass the savings on to you. Check it out.
Want to express your opinion?
Leave a reply!
I’m already getting orders from the email with the updated pricing that I just sent to my current st… Read more
Sarah Shaw is like Google, the entire How To section of Barnes and Nobles, Consumer Report and Yoda … Read more
Sarah is exactly what I have been looking for to take my business to the next level. She brings a to… Read more
Everything’s coming together. I am so excited. Thank you "20px" /> the website looks great. I am so… Read more
I LOVE working with Sarah! The best business decision I’ve made recently is joining Sarah’s Retail R… Read more
We enrolled in Sarah Shaw’s program because we needed someone to kick us into shape! She did just … Read more
“I came to Sarah with just the seed of an idea, a pile of sketches, and a bundle of nerves. I left w… Read more
“In just one hour on the phone, Sarah gave me clarity in my pricing and bottom line… Our new product… Read more
“With just one little tweak of Sarah’s expertise, I amplified the results of this new launch by 60… Read more
2 days ago
5 days ago
6 days ago
7 days ago